Refund Policy

PLEASE DO NOT RETURN THE PACKAGE BEFORE CONTACTING US, WE CANNOT GUARANTEE PROCESSING YOUR REFUND IF YOU DON'T CONTACT US FIRST.

We have a 90-day return policy, which means you have 90 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, in its original packaging. 

  1. Trial our handset for at least 70 days from the date of delivery, but for no more than 90 days.
  2. You must complete at least 6 treatments, with treatments being 1 week apart, and take a photo of the area/s you are treating before each of the sessions.
  3. If there are no noticeable results in hair reduction, email your 6 photos to us at info@jasabeauty.com with your order number, and we will review your application.
  4. All 90 Day Money-Back Guarantee applications MUST be submitted within 90 days of receiving your handset.
  5. ALL images MUST have valid time and date stamps

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Unfortunately, we cannot accept returns on sale items or gift cards.

1. An exchange (of equal value to your original order) or

2. A refund on the order (less shipping cost). 


Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

You can always contact us for any return question at info@jasabeauty.com.